Terms & Conditions
Terms & Conditions
Please read these product terms and conditions carefully as they set out the terms under which the b2bTECTUS makes the products available to you ("Product Terms").
Prices
The prices payable for the items that you order are clearly set out in the web site.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
Acceptance
We supply only to Trade accounts, these orders are B2B transactions and do not fall under the Distance Selling Regulations.
Orders placed on our online hardware store are an offer to purchase and are subject to acceptance by b2bTECTUS. We try always to ensure availability is correct, but sometimes stock can sell out quickly. In the event this occurs, we will attempt to contact you to advise on when products can be delivered or suggest an alternative purchase or full refund if there is a delay for delivery. The customer is responsible that information provided to us on address, personal details and delivery address are true and accurate. Any changes to such details must be notified immediately to our Customer Services Team.
To Register your Trade Account
Once you have placed an order, we will request that you provide us with your VAT number and you will receive e-mail from us advising that your trade user account has been set up.
Delivery
Delivery will be made to the address specified by you. You should check the order details on the email confirmations and advise immediately of any changes. Please note that we can only guarantee delivery of our products within Europe. All deliveries will be made to you by courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. No deliveries are made on a Saturday, except by specific prior discussion with a member of staff, additional charges apply. We cannot be held responsible for late deliveries due to events that are out of our control.
We will usually deliver within 15 business days. Exceptionally it may be take up to 30 days, in which case we will give you prior notice of such.
For deliveries out of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
No Quibble Money Back Guarantee
We are so confident of the quality of our products that if any item does not meet your expectations you may return it for whatever reason within 7 days, no quibble! All we ask is that returns arrive in unused, perfect condition, with the original packaging still intact. Customers must obtain proof of return from their carrier. Any returns after 7 days are at our discretion and a 15% restocking fee will be charged. No returns will be accepted after 90 days. Customers must meet the cost of return carriage on correctly supplied goods. Bespoke items cannot be returned. This does not affect your statutory rights.
Faulty Goods
All b2bTECTUS products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems or your product is faulty please contact us. We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay. This does not affect your statutory rights.
Payment
You can pay on-line using PayPal. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
